Useful Information

Fleet Road,Hartley Wintney, Hook RG27 8AS,London,United Kingdom Email: enq@elvethamhotel.co.uk

Our Promise to You

We are committed to reducing our environmental impact and continually improving our environmental performance as an integral and fundamental part of our business strategy and operating methods. It is our priority to encourage our customers, suppliers and all business associates to do the same. Not only is this sound commercial sense for all; it is also a matter of delivering on our duty of care towards future generations.

 

INTRODUCTION TO CORPORATE SOCIAL RESPONSIBILITY (CSR)

This policy aims to set out how we work ethically, consider human rights as well as the social, economic and environmental impacts of what our business does. We aim to exceed any relevant legislation, and if legislation does not exist in a particular area, we try to ensure we carry out best practice anyway.

The Elvetham is committed to ensuring that any business we undertake is conducted as ethically as possible by following this policy.

 

WHO WE ARE AND WHAT WE DO

The Elvetham has been an established hotel for decades. Steeped in history and Royal connections, The Elvetham sits in the heart of the community providing charitable resources to local schools, charities and businesses. We employ dedicated local talent who provide friendly first-class service. 

 

OUR CORE VALUES
  • Nurture the place - From supporting local farmers, produce and craft to providing a platform for makers and artists locally, and back to being a place that prides itself in looking after its passionate and talented team, our family. 
  • Innovate Everything - From our own concoctions in the kitchen, to the technology supporting the entrepreneurs and enterprises working here, all the way to our cultural agenda.
  • Play as a Language - From our experiences and events, to our highly personal service, all the way to our art curation, we look to spark the imagination and free the Self. Every touchpoint looking inwards and outwards at once.
  • Grow Together - From spaces designed with sociability in mind, to experiences centred around the individual, everything here works to provide access to the community and to power personal self growth.

 

LOOKING AFTER EMPLOYEES

As a company, we take great pride in the long service of so many of our team. Many of them have been in service for over 20-30 years. We are guided by our own morale standards, principally applying care and fairness in all instances. Further, we undertake as a bare minimum, the following:

  • Equal Opportunities Employer as per the Human Rights Act 2010, or what you have done in line with the Modern Slavery Act 2015.
  • Robust and rigorous health and safety policies, procedures, and training.
  • Staff training, appraisals, and personal development.
  • Clear communications with the team members.
  • Pay and benefits: meeting or exceeding the National Minimum/Living Wage.

 

LOOKING AFER CUSTOMERS

We invest in our customer experience, whether it is in our restaurant, hotel rooms or events spaces. Our aim is to ensure that our customers have an enjoyable and memorable time with us.

  • We value our customer feedback as a way for us to continuously improve our service and have numerous channels to allow our customers to share their their experience.
  • The safety of our guests and staff is at the centre if all our operations, from exciting team building events to a simple walk around the grounds.
  • We put our customers at the heart of what we do by engaging through a variety of channels, showing our latest activities and product offering.

 

SUPPLIERS STANDARDS

Our suppliers are instrumental in what we offer. From food to photography, we ensure that we work with top quality suppliers to enhance our customers experience:

  • Our suppliers adhere to the Modern Slavery Act 2015 and they operate in line with the Bribery Act 2010.
  • We use local suppliers wherever possible and ensure local produce and products are sourced where available and feasible.
  • We are committed to clear communication with suppliers.

 

PROTECTING THE ENVIRONMENT

We believe it is important reduce The Elvetham’s impact on the environment as much as possible. We are continually improving our environmental performance as part of our business strategy and encourage our customers, suppliers and all business associates to do the same. Not only is this sound commercial sense for all; it is also a matter of delivering on our duty of care towards future generations.

What we do now:

  • Low energy light bulbs have been installed throughout the hotel where possible.
  • Rooms have movement sensors so electricity isn’t wasted.
  • We have implemented a ‘Switch off’ campaign to make sure when rooms are not in use all lights are turned off as well as all computers and televisions.
  • Used printer cartridges are recycled and we initiated a ‘Think before your print’ campaign to reduce paper wastage.
  • We serve Fair Trade tea and coffee.
  • Where possible our suppliers are locally based and the produce we buy is grown locally to reduce transport costs and food miles whilst supporting local businesses.
  • We encourage our suppliers to reduce their packaging and recycle if at all possible.
  • We promote awareness of the environment among our employees and work with them to ensure their impact on it is minimal, including encouraging staff to use greener methods of transport.
  • Apply the principles of continuous improvement in respect of air, heat, noise and light pollution from our premises and reduce any impacts from our operations on the environment and local community.
  • We purchase products and services that do the least damage to the environment as often as possible and encourage others to do the same. We ensuring products are recyclable and have been made from recycled material.
  • Operate and maintain company vehicles with due regard to environmental issues as far as reasonably practical and encourage the use of alternative means of transport and car sharing as appropriate
  • Minimise energy and water usage in our buildings, vehicles and processes in order to conserve supplies and minimise our consumption of natural resources, especially where they are non-renewable.
  • Wholly support and comply with or exceed the requirements of current environmental and legislation and codes of practices.
  • Address complaints about any breach of our Environmental Policy promptly and to the satisfaction of all concerned.
  • Update our Environmental Policy annually in consultation with staff, associates and customers.

 

COMMUNITY ENGAGEMENT

We engage in charitable and general support for local organisations and businesses, we look after the people in our business, their families, their charities and support them all with generous donations as far as possible.

 

MEASUREMENT

We endeavour to review our activities on a regular basis along with this document to ensure we are maximising our corporate social responsibilities.