Useful Information

Fleet Road,Hartley Wintney, Hook RG27 8AS,London,United Kingdom Email:

Coronavirus Update

Your safety is our priority


We are committed to you

The Elvetham is committed to you, our guest, making sure to provide you with a safe and hygienic environment whilst receiving the best possible service and having the most enjoyable stay. Below are the measures we have put in place for your safety:



Our Gloriana Bar & Sylvanus Restaurant are open as normal, reservations are required for Lunch, Dinner and Afternoon Tea (24-hour notice required). Please speak with our Reception team to book a table during your stay.

In room dining is also available using a "one time only" menu which will be provided for you at check-in. For all room service, please call 2800.

A full cooked breakfast is available on the morning of your stay as room service or as table service in the Sylvanus Restaurant.

Tables can be booked up to a maximum of 6 people, or 2 households.

All food and drink orders in our Gloriana Bar, Sylvanus Restaurant and our outside seating will be taken at your table.



Prior to your arrival your room will be thoroughly deep cleaned and sanitised following a detailed plan ensuring extra attention to high touch point areas.

On check-in, your card will be charged for the duration of your stay with any additional costs charged as consumed. Alternatively, a credit card pre-authorization can be left with our team.

Please note, we are accepting card payments only.

You will notice protective screens have been installed at the front desks for the added protection of our guests and staff.

To minimise the number of people entering your room, we have removed our mid-stay housekeeping service. Should you wish for your room to be refreshed during your stay, this is available upon request.

If you would like to receive fresh towels, linen or extra tea & coffee for your room, please speak to our Reception team. These will then be placed outside your rooms for you to collect.

Items such as soft-furnishing and magazines have been removed from your room.



All guests and staff over the age of 16 are required by law to check in upon arrival using the NHS track and trace app.

All guests and staff are required to wear a face coverings within the public areas of the hotel with the exception of eating and drinking.

Please demonstrate physical distancing to keep yourselves, other guests, and our team as safe as possible.

Hand sanitising stations are located throughout the hotel.

Our toilets have been limited to 2 persons only at any one time.

All staff working in the hotel have their temperature checked daily and PPE has been provided.


Last updated on 29th May 2021